Please give us up to 10 working days to resolve your complaint or query.
Grievance Redressal Officer
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of our access channels mentioned below. Please share the previous complaint number while accessing these channels
Please give us up to 10 working days to resolve your complaint or query.
Register on SCORES portal
Mandatory details for filing complaints on SCORES
Name, PAN, Address, Mobile Number, E-mail ID
Benefits:
Effective Communication
Speedy redressal of the grievances
Unresolved Complaints/Grievances
SEBI has provided a link for Demat customers in case of any complaints/grievances. Click here
Filing complaints on SEBI Complaint Redress System (SCORES) – Easy & quick
Please give us up to 10 working days to resolve your complaint or query.
Nodal Officers / Principal Nodal Officer
If the resolution provided at Step 2 does not meet your expectation, you can approach our Principal Nodal Officer through any of our access channels mentioned below:
If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.
For Credit Cards mail us at:
For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division,# 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041
For products (other than Credit Cards ) mail us at:
HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083